Last updated October 28, 2026

Privacy Policy

This Privacy Policy describes how MAJ Countertops ("MAJ Countertops," "we," "us," or "our") collects, uses, stores, and discloses information about you when you visit our website at majcountertops.com, contact us, request a consultation or quote, or otherwise interact with our services. By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Who we are

MAJ Countertops is a stone fabrication and installation company located at 3223 W Pima St, Phoenix, AZ 85009. You can reach us by phone at (602) 610-7142 or by email at customerservice@majcountertops.com. We work with marketing and customer-relationship management partners (our "agency partners") who help us operate our website, manage leads, and communicate with customers on our behalf.

2. Information we collect

We collect information that you provide directly to us and information collected automatically when you use our website, including:

Contact information such as your name, email address, phone number, and mailing or project address.
Project information such as project type, scope, materials of interest, timeline, and details you share in a consultation request or quote form.
Communications, including messages, emails, call records, website chat conversations, and text messages you exchange with us.
Automatically collected data such as IP address, browser type, device information, pages visited, and usage data, collected through cookies and similar technologies if you accept them. See our Cookie Policy.

3. How we use your information

We use the information we collect to:

Respond to your inquiries and provide consultations, quotes, and estimates.
Schedule templating, fabrication, and installation appointments.
Provide, maintain, and improve our products and services.
Send you administrative and transactional communications, including appointment confirmations and project updates.
Send you marketing or promotional communications where you have consented to receive them.
Measure which of our advertisements bring visitors to our website, if you accept cookies.
Maintain the security of our website and prevent fraud.
Comply with legal obligations and enforce our agreements.

4. SMS / text messaging and mobile opt-in

When you provide your mobile phone number and opt in, for example by submitting our consultation or contact form and consenting to be contacted by text message, you agree that MAJ Countertops and its authorized agency partners may send you SMS/MMS text messages related to your inquiry, consultations, appointments, quotes, project updates, and, where you have agreed, promotions and offers.

Consent is not a condition of purchase. You are not required to agree to receive text messages in order to buy our products or services.
Message frequency varies based on your interactions with us.
Message and data rates may apply, depending on your mobile carrier and plan.
You can opt out at any time by replying STOP to any text message. After you send STOP, we will send a one-time confirmation message and will no longer send you SMS messages unless you opt back in.
For help, reply HELP to any message or contact us at (602) 610-7142 or customerservice@majcountertops.com.
Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile opt-in data and consent are not shared with any third parties for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any sale or sharing with third parties. Information may be shared only with subcontractors and service providers (such as our SMS messaging platform and agency partners) strictly to support and deliver the messaging services you requested, and these providers are prohibited from using the information for any other purpose.

5. How we store and protect your information

We store the information we collect on secure systems operated by us and by our agency partners and service providers. Your information, including your contact details, project information, and communications, may be stored, processed, and managed within customer-relationship management (CRM) and marketing platforms maintained by our agency partners on our behalf for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. How we share your information

We do not sell your personal information. We may share your information with:

Our agency partners and service providers who perform services on our behalf, such as hosting, CRM and lead management, website chat, SMS/email delivery, and analytics, subject to confidentiality obligations.
Advertising platforms, such as Meta (Facebook and Instagram), through the Meta Pixel, only if you accept cookies on our website. See section 7.
Professional advisors, such as lawyers and accountants, where necessary.
Government authorities or other parties when required by law, regulation, legal process, or to protect our rights, property, or safety.
A successor entity in connection with a merger, acquisition, or sale of assets.

As stated above, mobile/SMS opt-in information and consent are never shared with third parties or affiliates for marketing or promotional purposes.

7. Cookies, the Meta Pixel and website chat

When you first visit our website, we ask whether you accept cookies. If you accept, we load the Meta Pixel, which tells Meta that you visited our website so we can measure and improve our Facebook and Instagram advertising, and our website chat widget. If we add Google Analytics, it will also load only if you accept. If you decline, these tools do not load and do not set cookies, and you can still open the chat by tapping "Chat with us." Our quote form is provided by our CRM partner and loads on the pages where it appears.

You can change your choice at any time using the "Cookie settings" link at the bottom of every page. If your browser sends a Global Privacy Control signal, we treat it as declining. Details are in our Cookie Policy.

8. Your choices and rights

You may opt out of marketing emails by following the unsubscribe instructions in those messages, and out of text messages by replying STOP. You may decline or withdraw cookie consent at any time through "Cookie settings." Depending on your location, you may have rights to access, correct, or delete your personal information, or to restrict or object to certain processing. To exercise these rights, contact us at customerservice@majcountertops.com or (602) 610-7142.

9. Children's privacy

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes become effective constitutes acceptance of the revised policy.

11. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

MAJ Countertops
3223 W Pima St, Phoenix, AZ 85009
Phone: (602) 610-7142
Email: customerservice@majcountertops.com